Frequently Asked Questions

• Maximum Package Size

  What size package can I receive through my ShopBox account?
  You can receive packages of just about any size. What you have to keep in mind is that we use airfreight only.
  Large items that we often ship for our customers include items such as computers, electronics, car parts, ready-to-assemble furniture, toys etc. (Please ensure that all shipments are packaged properly as we will not accept liability for damage to goods due to improper packaging.)

• Delivery Time

  How long does it take to receive packages?
  Packages that are received at our Miami facility are sent to Dominica within 72 hours or less. Your packages will be available for collection at our office within one to two business days after the cargo is cleared at the Courier Bond facility.

• Uncollected Packages

  How long does it take to receive packages?
  You can request that we hold your item for a short duration if you are unavailable e.g. due to overseas travel. However we ask that all reasonable efforts be made to remit payment and facilitate collection of your items within 30 days. It helps us to keep our service running efficiently as our warehouse space remains manageable.
  We also ask for your understanding that we have already covered numerous costs to receive, ship and pay Customs taxes to have your item available. While we do not currently charge rent fees for uncollected items, we will pursue an appropriate avenue to recover payment for items remaining for an undue timeframe..

• Invoices

  Do I need to submit my invoices?
  Yes. In order for us to better serve you and to speed up your package clearance, we require you to submit all invoices. Invoices can be emailed to [email protected]

• Credit Card

  I do not have a credit card. Can I still use your service?
  Yes. There are two easy solutions available to you:
  

  • 1. We will gladly make purchases for you with our credit card. The normal shipping rates apply along with a surcharge (EC$8.00 or 5% of merchandise cost, whichever is greater). Cash payment must be made in advance.
  • 2. Or, you may alternatively set up a PayPal account which provides additional security during your purchases.

• Business Hours

  What are you Business Hours?
  We are open Monday to Friday, from 8:30 AM to 5PM and Saturday, from 9AM to 12PM. Later times for package pickups can be facilitated at no additional charge. Please call in advance. Click for directions to our office.

• Mail Service

  We do not offer a mail service at this time.

• Address Drop Off / Walk-in deliveries

  Can I drop off items at the street address to be sent to me?
  Yes, you can drop off items at the street address in Miami, to be shipped to you. The shipper will be given a warehouse receipt upon tendering cargo to us on your behalf. Our operating hours in Miami are 8AM - 4PM (Miami Time) Monday - Friday. Click for directions.

• Restricted Items

  Is there anything that I cannot receive through my ShopBox account?
  Items considered to be Dangerous Goods by the FAA will be put on hold in Miami and will not be sent until we receive further instructions from you and all appropriate paper work has been filed and fees paid. These items include all aerosol cans and hazardous chemicals. Please note that shipping hazardous materials correctly is an expensive proposition. If in doubt, please call us before ordering such items. Here is a list of Restricted Items.

• Package Weight

  My weight from my supplier does not match my package weight from ShopBox. Why is this?
  We re-weigh packages both at Miami and Dominica for security reasons. There will be times your supplier may state your package weight as 2lbs when it is in fact 1lb, or vice versa. We always re-weigh to ensure that you only pay for your ACTUAL weight.

• Delivery Delays

  USPS says my package was delivered to Miami. What's the delay?
  Due to their extremely high volume of parcels, the United States Postal Service is unable to individually verify the status of every delivery. Therefore their records of your package being delivered to our warehouse can often be incorrect. ShopBox is not liable for any delays for packages shipped via USPS.
   
  I didn't ship with USPS, but my package is still delayed.
  Two possible causes of such a delay are:

  1. Your complete ShopBox shipping address was not entered during online checkout.
  2. The shipper did not label your package with your complete delivery address.

  ShopBox is not responsible for any package delayed for the above reasons. However, by Prealerting all your packages upon initial purchase, you can help us minimise these types of delays.

• Fuel Surcharge

  What is a fuel surcharge?
  A fuel surcharge is imposed on all carriers by all shippers (ocean and air).

  We at ShopBox remain committed to serving you our valued customers in the best way possible keeping our "rate per pound" as low as possible.